Frequently Asked Question

Can you operate in a contactless manner and observe Social Distance rules for Covid-19 restrictions?

Yes. We currently operate in a contactless manner. Once you have agreed to your electronic quote we will send a contract for you to complete which can be done either in paper form or online.

Once all is in order and you have provided a copy of your photo ID and paid your deposit we will provide you access to your unit in a contactless manner.

What can’t I store?

Under your storage agreement you are prohibited from storing the following:

- Hazardous Goods
- Illegal goods
- Food or perishables
- Stolen goods
- Harmful or explosive goods

When can I get access to my storage unit?

For security purposes Tararua Self Storage allows access during daylight hours, seven days per week.

What are the accepted payment methods for my storage?

We accept:

1. Automatic Payments

2. Internet Banking

3. Cash or Cheque

4. Credit Card (Visa or Mastercard only)

Who has access to my storage unit?

As you provide the lock only you have the keys to your unit and therefore you decide who can have access to your unit. We do sell individually packaged padlocks if you would like to purchase one at the time we sign up your storage agreement. For security purposes we will not hold keys to individual units on your behalf. You store it, you lock it, and you hold the key!!

Are my goods insured when stored in my unit ?

Your goods are NOT insured by Tararua Self Storage. 
The goods you have in our storage units are yours, and remain your sole responsibility. We recommend all goods stored are insured and suggest you check with your insurance provider to see if you already have cover for items in storage, and if not we suggest you arrange insurance.

What areas do you service?

Our Southern Hawkes Bay location puts us squarely in the middle of the Hawkes Bay, Manawatu and Waiarapa. With storage location is almost irrelevant as many of our customers currently reside overseas. The main thing to consider is how often you may need to access the good being stored.

If you will be accessing your storage regularly then may you may want to live close. Towns close to Tararua Storage include Dannevirke, Norsewood, Woodville, Webber, Ashurst, Pahiatua.

We also service Palmerston North, Feilding, Bunnythorpe, Napier, Hastings, Havelock North, Waipawa, Waipukurau and Taradale all inside approx one hours drive. Customers from these locations need to access their storage less often and choose to make a price/distance compromise.